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El Royale Casino Know Your Customer (KYC) Policy

El Royale Casino is committed to providing a secure and responsible gaming environment for our players. As part of our commitment to maintaining the highest standards of security and regulatory compliance, we have implemented a comprehensive Know Your Customer (KYC) Policy. This policy outlines the procedures and requirements associated with KYC verification, ensuring the accuracy and legitimacy of user information.

KYC Verification Process

  • Introduction to KYC

Understanding the importance of Know Your Customer (KYC) verification in preventing fraud, identity theft, and money laundering.

  • Initiation of KYC

The process by which KYC verification is initiated, including key triggers and requirements.

User Documentation

  • Accepted Documents

Detailed information on the types of documents accepted for KYC verification, ensuring a smooth and efficient process.

  • Validity of Documents

Guidelines on the validity period of submitted documents and the importance of keeping documentation up to date.

User Identification

  • Personal Information

The collection and verification of personal information, including name, date of birth, and contact details.

  • Address Verification

Procedures for verifying the user’s residential address to enhance the accuracy of their profile.

Financial Verification

  • Source of Funds

Understanding and verifying the legitimate sources of a user’s funds to ensure responsible gaming.

  • Transaction History

Reviewing and verifying a user’s transaction history to detect and prevent any suspicious or irregular activities.

Enhanced Due Diligence (EDD)

  • EDD Criteria

Circumstances under which Enhanced Due Diligence measures may be applied for a more in-depth user assessment.

  • Documentation for EDD

Specific documentation required for users subjected to Enhanced Due Diligence, ensuring compliance with regulatory standards.

Timing and Frequency of KYC Verification

  • Initial KYC Verification

The mandatory KYC verification process for all users during the account registration phase.

  • Ongoing Monitoring

Procedures for continuous monitoring and periodic re-verification of user profiles to maintain the accuracy of information.

Communication with Users

  • Notification Process

Informing users about the initiation and completion of the KYC verification process, ensuring transparency.

  • User Cooperation

Encouraging user cooperation in providing necessary documentation and information for KYC verification.

Consequences of Non-Compliance

  • Account Restrictions

Potential restrictions on account functionalities for users who fail to comply with KYC verification requirements.

  • Account Suspension

The possibility of account suspension in cases of persistent non-compliance or suspicious activities.

KYC Data Security

  • Confidentiality Measures

Elaborating on the strict confidentiality measures in place to safeguard user information during the KYC verification process.

  • Data Encryption

The use of advanced data encryption technologies to protect sensitive user data from unauthorized access.

Staff Training and Accountability

  • Training Programs

Continuous training programs for staff to ensure proficiency in KYC procedures and compliance with regulatory standards.

  • Accountability Measures

Holding staff accountable for adherence to KYC policies and maintaining the integrity of the verification process.

Collaboration with Regulatory Authorities

  • Regulatory Reporting

El Royale Casino’s commitment to cooperating with regulatory authorities and promptly reporting any suspicious activities.

  • Compliance Audits

The regular conduct of compliance audits to ensure the effectiveness and legality of the KYC verification process.

User Education

  • Educational Resources

Providing users with educational resources on the importance of KYC verification and its role in responsible gaming.

  • FAQs

Frequently asked questions regarding KYC procedures, addressing common concerns and providing clarity.


El Royale Casino places the utmost importance on maintaining a secure, transparent, and responsible gaming environment. Our Know Your Customer (KYC) Policy is a pivotal component in achieving these goals, and we appreciate the cooperation of our users in ensuring the accuracy and legitimacy of their profiles. For any questions or further clarification on our KYC procedures, please contact our dedicated support team. Thank you for choosing El Royale Casino, where integrity and security are paramount in delivering an exceptional gaming experience!